Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Contact for Questions, Exchanges, and Returns

📩 Email: dinodostns@gmail.com
📞 Phone: (407) 535-0940
📱 Instagram: @dinodostns

Is the Website Reliable?

Yes. Our website is protected with SSL security, which is legally required for all online stores. SSL encrypts all transactions, ensuring the confidentiality of your personal information.

We also partner with trusted payment providers such as Shopify Payments, PayPal, and Amazon. Your payment details, including credit card information, are never shared with us — they are securely handled only by these networks, making your purchase 100% safe.

Are the Sneakers Original?

No. Our sneakers are premium 1:1 products, imported from Vietnam, designed with advanced technologies focused on comfort and aesthetics. You will find impeccable quality, excellent cushioning, and the best price on the market.

Why Do Products Take 10–20 Business Days to Arrive?

We work with international suppliers in Europe and Asia in order to offer products at prices well below the market average.

When you place an order, we forward it to our suppliers, and they ship the product directly to your home.

Do All Purchases Include a Tracking Code?

Yes. We only work with reliable suppliers who always provide a tracking code to ensure safety and peace of mind for your order.

When Will I Receive My Tracking Code?

You will receive your tracking code by email within 3–5 business days after purchase. This timeframe is required by our suppliers (the factories that manufacture the products).

What Is the Warranty Period?

Our warranty period is up to 30 business days.

  • If your order does not arrive within this timeframe and you no longer wish to wait, you can request a full refund.

  • Please note: Issues caused by the postal service are not eligible for reimbursement.

Refund Policy

We only issue refunds if:

  • The sneakers arrive damaged, or

  • The package arrives missing items.

Refunds are not available for reasons such as size issues, change of mind, or postal delays.

Still Have Questions?

📩 Email: dinodostns@gmail.com
📞 Phone: (407) 535-0940
📱 Instagram: @dinodostns